Frequently Asked Questions
Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at email@example.com
Q. Where do you ship from?
A. We ship from our manufacturing plants and warehouses located in UK.
Q. How long will it take for my items to arrive?
A. It will usually take 5-7 working days for all orders to arrive. Shipping times vary from product-to-product; based on demand and shipping location.
Q. How long will it take to receive a tracking number?
A. It will take usually between 3-5 business days.
Q. Where can I place an order from?
A. You can place an order from any country, we ship Worldwide.
Q. Is shipping really FREE?
A. Shipping charges usually depends upon order size and your location. Please refer to the 'Delivery Charge' section of the website.
Q. Where is your company located?
A. It is based out of the beautiful city of Bolton in north west of England.
Q. Which currency will I be charged in?
A. We process all orders in GBP. While the content of the cart is displayed in several currencies, you may checkout using GBP at the most current exchange rate.
Q. Will I receive a confirmation number when I place my order?
A. Yes, all customers will receive an order number after placing their orders.
Please contact us if you don't receive one within 24 hours.
Q. Who can I contact if I have a problem with my order?
A. All inquiries can be forwarded to firstname.lastname@example.org
Q. How can I pay?
A. We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex and also Paypal.
Q. Is Checkout on this site safe and secure?
A. You can be absolutely sure that all purchases here are safe and secure. Your confidentiality is our responsibility.
Q. If I enter my email address will you sell my information?
A. We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.
Q. Will I (the customer) have to pay customs?
A. For most countries you will not have to pay customs, but it depends where are you located and if you order more than 1 piece. Please get in touch with us and we will guide you in the best possible way.